FAQ - Frequently Asked Questions

Q. What payment methods do you accept for audiobook purchases?

A. We accept credit cards or debit cards (Visa, Mastercard, American Express, or Discover)

Q. Do you accept prepaid debit cards for audiobook purchases?

A. Yes. We accept prepaid debit cards for audiobook purchases.

Q. What checkout methods do you have?

A. We offer two checkout methods for our customers to choose from and select the checkout method of their choice. Customers can use Amazon Checkout or PayPal Checkout. Each of our checkout methods provide safe and secure purchase transactions.

Q. Can you show me how to use each checkout method?

A. Yes.

To use Amazon Checkout:

1. Add your purchase to the cart.

2. Click "Pay with Amazon."

3. Sign into our store using your Amazon account.

4. Click "Place order."

5. You will be taken to a confirmation page.

*If you have any questions or concerns, contact us at (817) 809-6610.

To use PayPal Checkout:

1. Add your purchase to the cart.

2. Click "Proceed to Checkout."

3. Enter billing information.

4. Click "PayPal Express." The following information will appear after your selection:

The safer, easier way to pay. You will be taken to PayPal to complete payment once you have clicked "Place Order."

5. Click "Place Order."

6. Log into PayPal.

7. Complete Checkout.

*If you have any questions or concerns, contact us at (817) 809-6610

Q. Do you have a refund policy?

A. Yes. Our refund policy is listed in the main menu under "Company Info," and is as follows:

Refund requests must be received within thirty (30) days of audio book purchase. Refund requests received after thirty (30) days will be handled on a case by case basis, as we are committed to customer satisfaction.

Q. Is your website secure?

https://www.byronmeshellegoines.com has a Comodo domain validation secure server certificate, which has the highest levels of security. A green padlock with the word "Secure" is located in the address bar at the top of the page. You can click on the green padlock or the word "Secure" for more information about the security of this website. You can also view the Comodo Issuer Statement concerning the security of this website by clicking at the bottom of the page.

Q. How can I register with your website?

A. There are two ways to register. In the menu, click the "person icon" on the right side of the shopping cart.

Option #1: Click "Login/Register with Facebook," to register with your Facebook account.

Option #2: Click "Register an account" under the "Secure Sign-in" button. Enter your name, email address, and choose a password. Click "Continue" to complete your registration.

Feel free to contact us with any questions or comments at (817) 809-6610